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Frequently Asked Questions

If you are having problems using the service please refer to the FAQ provided below.

Contents -

  • Why should I use Latitude Mapping Ltd?
  • What products does The Latitude Mapping Portal offer?
  • What is the website address for Latitude Mapping Portal?
  • I need a map for Land Registry search / planning permission; can I get this from Latitude?
  • Can I mark my property/land boundary on my map?
  • How can I make an order?
  • We are a Public Library and require 1:1250. 1:2500 or 1:10.000 Ordnance Survey Standard sheets. How do I purchase them?
  • I am looking for maps for walking or leisure use, can I order them on line?
  • I can't navigate the Latitude Portal site easily. What should I do?
  • I bought a map through The Latitude Mapping Portal and it hasn't been delivered to me. What might be the problem?
  • I haven't received a receipt / invoice for my order, how do I obtain this?
  • Do you offer user guides?
  • When is the Sales Office open for support?
  • I'm logged in to The Latitude Mapping Portal but the page is not displaying correctly, why?
  • My planning map hasn't printed to scale. What could be wrong and how do I resolve it?
  • I don't need to see actual buildings but I do need the mapping to be quite detailed. What are the options?
  • How is my map/data licensed?
  • What is UKMap?
  • What height products do you offer? What software do I need to be able to use them?
  • I have bought a CAD file (dxf/ dwg) but when I load it into CAD no mapping is visible. Why is this and how can I resolve the problem?
  • What is GIS?
  • What on-site training do you offer?
  • Do you offer any discounts?

  • Why should I use Latitude Mapping Ltd?

    Latitude is a leading specialist retailer of maps.

    We are one of the country's top suppliers of large-scale mapping & data products for planning & business use. We are an Ordnance Survey Premier Partner and Airbus Defence and Space Ltd preferred reseller.


    What products does The Latitude Mapping Portal offer?

    There are two ways to order from Latitude Mapping - online using our self-serve tool - The Latitude Mapping Portal or via our Sales Office.

    The table below details the available products from these sources

    Order from The Latitude Mapping Portal -

    Ordnance Survey Maps for Planning (1:200 to 1:2500 scale, monochrome or colour)
    Map & Height Data for CAD -
    OS MasterMap Vector, LiDAR Terrain & Surface Height Data, 5m DTM data (DWG, DXF formats)
    Map & Height Data for GIS (& AutoCAD Map 3D) -
    OS MasterMap Vector, LiDAR Terrain & Surface Height Data, 5m DTM data, 5m Contours (ESRI, GML, MapInfo Formats)
    More GIS/AutoCAD Map 3D Data -
    JBA Flood data, AL2 data, OS Transport Network Layer, BaSEMAP (ESRI, GML, MapInfo Formats)
    OS mid-small scale mapping -
    OS Streetview (1:10k), 1:25k, 1:50k & 1:250k JPEG or TIFF
    RGB Aerial Photography GeoPerspectives 25cm & 12.5cm resolution data
    UKMap 1:1000 scale Map data -
    DWG & DXF for CAD or ESRI, MapInfo and Oracle for GIS
    Coming Soon -
    VectorMap Local data, MoreMap data, OS Boundary Line data.

    Order from The Latitude Sales Office -

    Ordnance Survey Maps for Planning (1:200 to 1:2500 scale, monochrome or colour)
    Map & Height Data for CAD -
    OS MasterMap Vector, LiDAR Terrain & Surface Height Data, 5m DTM data (DWG, DXF formats)
    Map & Height Data for GIS (& AutoCAD Map 3D –
    OS MasterMap Vector, LiDAR Terrain & Surface Height Data, 5m DTM data, 5m Contours (ESRI, GML, MapInfo Formats
    More GIS/AutoCAD Map 3D Data -
    JBA Flood data, AL2 data, OS Transport Network Layer, BaSEMAP (ESRI, GML, MapInfo Formats)
    OS mid-small scale mapping -
    OS Streetview (1:10k), 1:25k, 1:50k & 1:250k JPEG or TIFF
    RGB Aerial Photography GeoPerspectives 25cm & 12.5cm resolution data
    Groundsure Environmental Reports
    (Flood & Ground Stability)
    Historic OS Mapping
    (Prints only)

    What is the website address for The Latitude Mapping Portal?

    www.geostore.com/latitudemappingportal


    I need a map for Land Registry search / planning permission; can I get this from Latitude?

    Yes you can. Generally, the Land Registry & Planning Authorities will request an A4 1:1250 4 hectare (200x200m) map for urban areas or an A4 1:2500 16 hectare (400x400m) map for rural areas. They may also request a more detailed `block plan' at either 1:500 or 1:200 scale.

    All these maps can be ordered online via The Latitude Mapping Portal or from our Sales Office


    Can I mark my property/land boundary on my map?

    Using the 'Auto-annotate' tool in The Latitude Mapping Portal you can add red and/or blue outlines to your map to show boundaries as you place your order.

    For assistance please view the animated tutorial accessed from The Latitude Mapping Portal homepage or visit our user guides page - http://www.latitudemaps.co.uk/userguides.html


    How can I make an order?

    From The Latitude Mapping Portal -

    To buy a planning map or data file online visit – The Latitude Mapping Portal
    www.geostore.com/latitudemappingportal

    Registration for the site is instantaneous and only incurs a small, one off, administrative charge of 1.50 + vat payable online through a secure WorldPay card service. Customers self-serving via The Latitude Mapping Portal benefit from our best ever pricing for A4 planning maps & CAD data files.

    You'll need the postcode & address details of your required site and credit/debit card details to pay for your order via WorldPay.

    For assistance using our Portal site please visit http://www.latitudemaps.co.uk/userguides.html or click the View Animation link on the Portal homepage to watch a demonstration of how to order A4 planning Maps or VectorMaps for use in CAD/GIS.

    Please note that orders placed via The Latitude Mapping Portal are delivered to the Order History section of your Portal account for you to download & are not emailed or posted to you.

    From the Latitude Sales Office -

    To order from our National Service Centre (Monday - Friday 9am to 5.30pm) please call 01707 663090 or email portal@latitudemaps.co.uk with the following information:

    • Delivery / Despatch - Would you like your map delivered by post or email?
    • Map Location Information - Full address & postcode of your map site centre. If your required site centre is not a property address, please provide as much detail as possible e.g. "Centre map on junction of High Street & Station Road" or provide us with a snapshot of mapping showing the site centre & extents required.
    • Required Map Scale - Map data files can be produced at any scale from 1:200 to - 1:250,000; pre-defined paper size maps (A4 & A3) are available at 1:200, 1:500, 1:1250 or 1:2500 scale.
    • Your address details (postal and/or email) - If we are emailing a map to you we still need your postal address details to issue your receipt to.
    • Method of Payment - Either credit or debit card details (not Amex) or your Latitude Account Number.

    We are a Public Library and require 1:1250. 1:2500 or 1:10.000 Ordnance SurveyStandard sheets. How do I purchase them?

    You will need to contact our Sales Office on 01707 663090 or email portal@latitudemaps.co.uk


    I am looking for maps for walking or leisure use, can I order them on line?

    Yes you can but not from The Latitude Mapping Portal! Please go to www.latitudemaps.co.uk/mapshop


    I can't navigate The Latitude Mapping Portal site easily. What should I do?

    A summary of the steps required to place an order is shown below. A full user guide & A4 quick guides for products available from The Latitude Mapping Portal can be downloaded from
    http://www.latitudemaps.co.uk/userguides.html

    You can also view an animated tutorial on the Portal homepage to watch a demonstration of how to order A4 planning Maps or VectorMaps for use in CAD/GIS - click the View Animation button at
    www.latitudemaps.co.uk/mappingportal

    To place an order in The Latitude Mapping Portal –

    • Log in to the site with your email & password
    • Enter search criteria e.g. Postcode
    • Choose a site centre from the address list below the map window
    • Choose the required main product category e.g. Planning Maps
    • Choose specific product e.g. OS MasterMap Mono (accept the view charge for large scale OS Mapping)
    • Select one of the product options below the map window e.g. 4.0 Hectare(s) A4 1:1250
    • Tick the Select to order box to generate a price
    • Add to Basket & then Go to Basket
    • Click Submit (tick product terms & conditions box)
    • Pay via WorldPay

    After making payment via the WorldPay site return to The Latitude Mapping Portal & download your map/data from the Order History section accessed via the My Account link.

    In addition, telephone support is available from our Sales Office, Monday to Friday 9am to 5.30pm. Onsite training for multiple users can be provided, please contact our Sales Office to discuss.


    I bought a map through The Latitude Mapping Portal and it hasn't been delivered to me. What might be the problem?

    With the exception of large aerial photo data files that may be posted to you on CD due to file size, all orders placed on The Latitude Mapping Portal will be delivered to the Order History section of your Latitude Mapping Portal account for you to download.

    Click the

      My Account
    link (top right of screen) then choose Order History from the menu displayed. A list of all orders placed is now shown. Navigate to the required Order Number & `Click for Order Details' - now click the Blue Download button to download & save your file. Please note that downloads are only available up to 20 days after order completion so always save your order rather than opening it directly from the site.

    If the Order Status shows as `Processing' rather than Complete or Invoice please contact our Sales Office on 01707 663090 or portal@latitudemaps.co.uk for assistance.

    If an Order Number is shown in the Order History view but no Download button is shown after clicking for order details then a stage has been missed in the order process & payment has only been made for the OS view charge (unless the Order Number is for your Portal registration). Either a product has not been added to the basket or the terms & conditions box for the selected product wasn't ticked please make your order again & contact our service team if you require assistance.


    I haven't received a receipt / invoice for my order, how do I obtain this?

    For any orders placed via The Latitude Mapping Portal & paid for via the WorldPay site, a VAT receipt is emailed to you.

    You should receive an email from mailto:no_reply@latitudemaps.co.uk titled `Latitude Portal Order (order number) accepted'. Attached to this email is your pdf VAT receipt.

    If you haven't received this email please check your SPAM/JUNK email folders. If you haven't received the email with your receipt attached please email portal@latitudemaps.co.uk a receipt to be sent to you.

    For any orders placed via The Latitude Mapping Portal & paid for `by Invoice' or for orders placed via our Sales Office, an invoice/receipt will be despatched to you by post.


    Do you offer user guides?

    The Full User Guides with text & screenshots for assistance for the Latitude Mapping Portal can be downloaded from http://www.latitudemaps.co.uk/userguides.html

    A4 Quick Guides (product specific) can also be downloaded from the link above.

    You can watch a tutorial from the Portal homepage that shows how to place orders for planning maps or MasterMap data - click the `View Animation' button at www.geostore.com/latitudemappingportal


    When is the Sales Office open for support?

    Our sales team can be contacted 9am to 5.30pm, Monday to Friday.
    T: 01707 663090
    F: 01707 663029
    E: portal@latitudemaps.co.uk

    Latitude Mapping Ltd
    27-28 The Service Road
    Potters Bar
    Hertfordshire
    EN6 1QA


    I'm logged in to The Latitude Mapping Portal but the page is not displaying correctly, why?

    What browser are you using to connect to the Internet/access Latitude Mapping Portal? ISP browsers such as AOL or BT Internet will not load Portal pages correctly. Use either Internet Explorer or Mozilla Firefox to access our Portal site


    My planning map hasn't printed to scale. What could be wrong and how do I resolve it?

    If a map image does not print to scale then check your print settings. You need to ensure that the 'Auto-rotate & centre' option is unchecked & that page scaling is set to 'None'. Also make sure that the 'Scale to Fit' option on the Effects tab of Printing Preferences is unchecked as below.

    To check your map has printed correctly to scale use the table below -

    Paper Size Scale Area Coverage Print size (mapping only, does not include marginalia)
    A4 1:200 38m x 38m (0.15 hectares) 19cm x 19cm
    A4 1:500 94m x 94m (0.9 hectares) 18.8cm x 18.8cm
    A4 1:1250 100m x 100m (1 hectares) 8cm x 8cm
    A4 (standard planning map) 1:1250 200m x 200m (4 hectares) 16cm x 16cm
    A4 1:1250 223m x 223m (5 hectares) 17.84cm x 17.84cm
    A4 1:2500 400m x 400m (16 hectares) 16cm x 16cm

    I don't need to see actual buildings but I do need the mapping to be quite detailed. What are the options?

    OS Landplan (1:10000 survey) mapping should meet your requirements - this can be supplied as prints from 1:5000 to 1:10000 or as a tiff data file at 1:10000 scale.

    For more information on OS Landplan & to view a sample of this mapping visit
    www.latitudemaps.co.uk


    How is my map/data licensed?

    Ordnance Survey

    On October 1st 2010 Ordnance Survey announced major changes to their Pricing and Licensing models; all of the changes represent good news for our customers.

    Essentially there are now two rather than three licences with the new single data licence in effect combining and replacing the old IBU and PDB licences:

    • Paper Map Copying Licence (PMCL) - to make copies of paper maps.
    • Single Data Licence - covers all OS data purchases.

    Further details on OS licensing can be found at www.latitudemaps.co.uk

    UKMap

    The GeoInformation Group's UKMap data is sold as standard with a 12 month licence but can be ordered with licence between 1 & 4 years.

    The licence includes archiving, sharing & derived data rights, for more details please contact our Sales Office.

    What is UKMap?

    UKMap is a modern, highly detailed and feature rich mapping database. Its innovative design offers users a flexible choice of integrated map layers within a single geographic information source. Based on 1:1,000 scale topographic mapping, UKMap accurately locates buildings, garages, property boundaries, roads, trees and a multitude of other features. What's more, it comprises addresses, a retail database including above ground usage, building heights, a wide range of places of interest as well as aerial photography and digital terrain model layers.

    UKMap data is available for Greater London areas & is supplied in 1km2 tiles in a range of common industry formats such as ESRI, MapInfo and Oracle for GIS users. For CAD users,

    Latitude Mapping Ltd can translate the data into dwg / dxf formats.

    Latitude Mapping Ltd CAD Compatible UKMap data includes either DXF or DWG:

    • Lines file -

      Styled as typical Planning VectorMap data with additional layers including Address, Points of Interest, Contours & Building Heights 3D.

    • Land Use Themed Areas file -

      Coloured & styled by Land Use (in line with NLUD 4.4 land use classification).

    • Themed Areas file -

      Coloured & styled by land & building use.

    • 3D Surface & Points –

      This file contains 2 elements; a regular spaced grid of X,Y,Z points & a Triangulated Irregular Network (TIN) surface stored as a single block feature.

    • Aerial Photo Data -

      Delivered in ECW compressed file format.

      UKMap data is licensed for unlimited use across the purchasing organisation (additional licensing may be required to use data for Commercial publications, resale or use over the Internet). The data is sold as standard with a 1 year license though data can be ordered with 1 to 4 years license.

      UKMap is provided with `Derived Data Terms' enabling users to keep data they create using UKMap as a base and share it with partners. UKMap is also provided with an archive license.


    I have bought a CAD file (dxf/ dwg) but when I load it into CAD no mapping is visible. Why is this and how can I resolve the problem?

    Occasionally when customers open map data in CAD it appears that there is no data in the dwg/dxf file. This is usually due to the CAD system not zooming correctly to the extents of the mapping. Although the screen may appear blank the data will be present but the view is zoomed out so the data appears as a small point as below -

    To bring the data in to view, use the Zoom Extents or Zoom All command in CAD. If the data still isn't displaying correctly check your layers to see if more than one bit of data is in the workspace & delete any additional features other than the map file.


    What is GIS?

    Organisations looking to implement GIS face a range of technological & organisational challenges, the key barriers being - installation & maintenance, in-house IT knowledge & data storage / hosting and high up front costs.

    The key word to this technology is Geography - the data (or at least a portion of the data) is spatial, i.e. data that is in some way referenced to locations on the earth. Coupled with this spatial data is attribute data. Attribute data is additional information about each of the spatial features & is usually held in tables / databases linked to features & points on a map.


    What on-site training do you offer?

    Latitude Mapping Ltd offer free onsite training for customers on how to use The Latitude Mapping Portal.

    For further information please contact our Sales Office on 01707 663090 or email portal@latitudemaps.co.uk


    I would like to be able to pay on account. Is this possible?

    Credit accounts are available for repeat business customers with a large mapping/data requirement. To discuss your account & invoice options please contact our Sales Office.


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